Dubai, 11th October, 2011: SIT Distribution (SITD), one of the leading mobility distributors in the Middle East has moved its Logistics, Operations & Service Centre to a bigger and technically advanced facilty in Al Quoz, UAE. The increased space will be utilised for further upgradation of existing IT & automation to address the growth in both customer breadth and overall business in the UAE.
Nashwan Al-Alem, Operations Manager, SIT Distribution said, “This move is an important step in the company’s overall growth strategy. The much needed office floor space will be utilised to expand logistical operations and spruce up the service facility. This will ensure improved turnaround time and reduced waiting lines for customers.”
“Being an ISO 9001:2008 certified company means SIT operates in a framework where processes are clearly defined and conformance is tightly measured. This demands not only a high level of operational effectiveness, but also demonstrable efficiency improvements every year.” he commented.
The new facility is centrally located and easily accessible to customers in Dubai and Abu Dhabi. The increase in IT & automation processes ensure a better customer service experience, effective same day order deliverables, increased productivity, faster access to information & historical data. Furthermore, correct product shipments, accurate forecasting and the elimination of human error are added elements which provide cutting edge competitiveness.
The 2.5 service level capability ensures immediate after-sales service and new product training to corporates, retailers and endusers. These services include in and out of warranty repairs, screen/keyboard issues, physical damage, connectivity and keypad problems, charging and power issues, sound issues, software upgrade, data transfer and recovery.
The SITD service centre working hours are Sunday through Thursday from 9 am to 6 pm. For more information, call number +971 4 3233358 or log on to www.sitdistribution.ae